Policy
Privacy Policy
This policy explains what personal data [Legal business name], trading as Right Orbit, collects, why, and what choices you have. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
What we collect
- Contact details: name, email address, phone number.
- Order details: shipping and billing address, products ordered, order history.
- Payment information: handled by our payment gateway partner. We receive only a payment status and reference number, never your full card number, CVV or UPI PIN.
- Website usage: device and browser type, pages visited and basic analytics collected through cookies.
Why we use it
- To process, ship and support your orders
- To send order updates by email, SMS or WhatsApp
- To send launch news and offers, only if you sign up for them
- To prevent fraud and meet legal, tax and accounting duties
Who we share it with
We share data only with service providers who help us run the business: our payment gateway, courier and logistics partners, and email or SMS providers. Each receives only what it needs. We do not sell your personal data.
Payment security
Payments are processed by a PCI-DSS compliant payment gateway over encrypted (HTTPS) connections.
Cookies
We use cookies to keep the website working and to understand how it is used. You can block or delete cookies in your browser settings; some features may then stop working.
How long we keep it
We keep order and invoice records for as long as tax law requires, currently up to 8 years. Marketing data is deleted when you unsubscribe.
Your rights
You can ask to access, correct or delete your personal data, withdraw consent for marketing, or nominate someone to act for you. Email contact@rightorbit.in and we will respond within 30 days.
Grievance Officer
[Grievance Officer name], contact@rightorbit.in, +91 99668 19494. Address: [Registered business address, City, State, PIN].
Changes
We will post any changes on this page and update the date at the top.