Policy
Cancellation & Refunds
Cancelling an order
- You can cancel free of charge before your order is dispatched. Call +91 99668 19494 or email contact@rightorbit.in with your order number.
- Once an order is dispatched it cannot be cancelled, but you may be able to return it as described below.
Returns
You can request a return within 7 days of delivery if:
- the product arrived damaged, or is not what you ordered, or
- the ball has a manufacturing defect, such as a split seam or loss of shape, found on first use.
Balls that have been used in play, other than for a defect found on first use, cannot be returned. Unused balls in their original packaging can be returned within 7 days for a change of mind; return shipping is then paid by you.
How to request a return
- Email contact@rightorbit.in or WhatsApp +91 99668 19494 with your order number and photos of the product.
- We reply within 2 working days with approval and return instructions.
- We arrange pickup or share a return address. For damaged, wrong or defective items we cover return shipping.
Refunds
- Approved refunds are processed within 5–7 working days of receiving the returned product, or of cancellation for undispatched orders.
- Refunds go back to the original payment method (card, UPI, net banking or wallet). Your bank may take a few more days to show the credit.
- Original shipping charges are refunded only for damaged, wrong or defective items.
- Instead of a refund, you can ask for a replacement.
Failed or duplicate payments
If money was deducted but no order was confirmed, or you were charged twice, the amount is normally reversed automatically within 5–7 working days. If it is not, contact us with the transaction reference.