Cancellation policy

Cancelling an order

• Go to My orders, open the order and choose Cancel order. This works while the order shows “Placed” or “Awaiting payment”.
• Once an order is packed or shipped it can no longer be cancelled online. Call or WhatsApp +91 99668 19494 and we’ll do our best to stop it; otherwise you can return it under our returns policy.

Refunds for cancelled orders

• Online payments are refunded automatically through PhonePe Payment Gateway to the same UPI account, card or bank. Refunds usually arrive in 5–7 business days; card refunds can take up to 10 working days depending on your bank.
• Cash on delivery orders cancelled before dispatch have nothing to refund.

Unpaid online orders

If you choose to pay online but don’t complete the payment, we hold the stock for 30 minutes and then cancel the order automatically. If money was deducted but the order was cancelled, it is refunded automatically; contact us if you don’t see it within 5–7 business days.

Cancellations by Right Orbit

We may cancel an order if a ball goes out of stock, if a pincode can’t be served, if a price was shown wrongly because of an error, or if we suspect fraud. If we do, we’ll tell you by email and refund any amount you paid in full.