Returns & refunds

What you can return

• Unused balls in their original packing, with the lacquer and seam untouched, within 7 days of delivery.
• Damaged in transit: tell us within 48 hours of delivery with photos of the ball and the box.
• Wrong item: a different colour, grade or weight from what you ordered.
• Manufacturing defect: for example a seam that opens, a split quarter or a ball that loses shape abnormally early. Report it within 30 days of delivery with photos and a short description of how it was used.

What we can’t take back

• Balls that have been played with, except for manufacturing defects.
• Normal wear from play: scuffing, loss of shine, softening or a flattened seam after use.
• Damage from misuse, such as hitting on concrete, using on wet ground or applying substances to the ball.
• Custom-printed or specially made bulk orders, unless they arrive damaged or defective.

How to return

• Email contact@rightorbit.in or WhatsApp +91 99668 19494 with your order number, the ball(s) you want to return, the reason, and photos if the ball is damaged or defective.
• We reply within one working day with a return approval and pickup details. Please don’t send parcels back without approval.
• Pack the balls in the original box. We arrange a pickup on most pincodes; where pickup isn’t available we’ll tell you how to send it.
• We inspect the balls within 2 working days of receiving them and email you the outcome.

Return shipping costs

If the item is damaged, defective or wrong, we pay for the return and the replacement. For change-of-mind returns of unused balls, the original shipping charge and the return pickup cost are deducted from the refund.

Refunds

• Online payments (UPI, card, netbanking) are refunded to the same account or card through PhonePe Payment Gateway. Once approved, refunds usually reach you in 5–7 business days; your bank may take longer to show it.
• Cash on delivery orders are refunded by bank transfer or UPI to an account you give us.
• You can choose a replacement instead of a refund if the same ball is in stock.

Refunds on online payments (PhonePe Payment Gateway)

• Refunds for online payments are made only to the original payment method through PhonePe Payment Gateway: the same UPI account, card or bank account. We can't refund an online payment in cash or to a different account.
• We start the refund within 2 working days of approving a return or cancellation. PhonePe then usually credits it in 5–7 business days; card refunds can take up to 10 working days to appear, depending on your bank.
• You get an email when the order is cancelled or returned, and your orders page shows its status.
• Failed or incomplete payments: if money was debited but your order was not confirmed, the payment is reversed automatically by PhonePe or your bank, usually in 5–7 business days. If it hasn't arrived after that, email contact@rightorbit.in with the date, amount and the transaction reference from your UPI app or bank statement.
• Charged twice: if one order was paid twice, the extra payment is refunded in full.
• Refunds are for the amount paid for the returned items. Return shipping is handled as explained above.

Cancelling before delivery

To cancel an order before it ships, see our cancellation policy.